TERMS OF SALE
Trophies are sold 'as is', and all are in either new or used mint condition. All used trophies are examined and buyer advised before they are shipped.
Trophies are sold for your personal use/display in the privacy of your own home only. Trophies cannot be used for public display or for any public events such as fundraising, charity events, photo opportunities or media promotions. Trophies are strictly for private display only. Furthermore, these trophies are not suitable as awards for team sport as they are not designed for this purpose.
I do not offer discounts on multiple purchases. Each trophy has to be purchased and paid for in it's own right. Combined shipping is not possible with the larger full size trophies due to the size and weight involved. Some trophies are sold on behalf of fellow collectors and in this instance I have no say in the price. The web price is always the best price available. No further discount will be offered. These trophies are unique, rare, quality collectables. The price you see is the price you pay.
I accept payment via PayPal and bank transfer. PayPal/transaction fees apply and are added to the final amount. Items must be paid for in full before any order is processed or shipped. It is not possible to pay in instalments.
Lead times (if applicable) can vary and are not set in stone, especially for bespoke or special orders where it is common for lead times having to be extended, and where flexibility and patience is required to deliver the end product. You will be advised of this when ordering.
DAMAGE IN TRANSIT
Thankfully I have never had a trophy damaged in transit so far (touch wood!) as any item I send is always well packaged and protected. However in the unlikely event that you find there is damage on receipt of delivery, it needs to be reported immediately, and within 24 hrs as per courier guidelines. Photographic evidence of the damage must be included. Most courier companies will not accept any claims for damages beyond the 24 hr window following delivery. Their rules, not mine.
If the outer packaging is visibly badly damaged on arrival, best practice is to either (a) request to open and examine the contents in the presence of the delivery driver before signing for it, or (b) refuse to sign for the package as it has arrived damaged.
Returns are dealt with on a case-by-case basis as it depends on what you have purchased, and what the perceived issue is. If for any reason you may want to return a trophy, you need to let me know within 48 hrs of delivery. If your return request is accepted, you then have seven days to return the trophy.
All costs and responsibility of returning the trophy must be borne by the buyer. All trophies must be returned to the address from which they came. It is recommended that all trophies be returned by recorded delivery, and be fully insured, through a professional courier service. The postal service is not recommended.
The trophy must be returned in original packaging, well packed and well protected with bubble wrap, filler etc. Ultimately the returns process is the buyers full responsibility and you must take all precautions to ensure that the item is returned to me in the same condition that you received it.
I do not offer returns on special order items, custom items or items that have been sourced specially for a person. You will need to re-sell these items yourself.
Refunds are offered minus any applicable shipping and PayPal/banking transaction fees. These fees are always non-refundable.
For any item returned in perfect condition, I will offer a full refund, minus the fees mentioned above. Any transaction/shipping fees incurred in the original transaction will be deducted from the full sale price, and details of these will be presented to the buyer if required.